Shipping policy

Shipping Policy

At Beyond Vision Mall, every order is carefully prepared to ensure quality, accuracy, and presentation. Please review our shipping policy below.

Order Processing Time

  • Orders are typically packed and shipped within 24–48 business hours after payment is confirmed.

  • In many cases, orders may ship sooner than 24 hours, depending on order volume and availability.

  • Processing time does not include weekends or public holidays.

We take care to properly inspect and package each item before shipment to maintain the quality you expect.

Shipping Methods & Delivery Times

  • Shipping times vary based on the selected shipping method and destination.

  • Estimated delivery times provided at checkout are carrier estimates and may be subject to delays beyond our control (weather, carrier issues, peak seasons).

Once your order ships, you will receive a tracking number to follow its progress.

Shipping Costs

  • Shipping costs are calculated at checkout based on order size, weight, and destination.

  • Shipping charges are non-refundable, including in cases of returns, refused deliveries, or incorrect address information provided by the customer.

Returns & Shipping Fees

  • If an order is returned for reasons other than a verified manufacturing defect, original shipping fees are non-refundable.

  • Customers are responsible for return shipping costs on approved returns.

  • Shipping costs will not be credited back once an order has shipped.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

  • We are not responsible for delays, miss deliveries, or lost packages caused by incorrect or incomplete address details.

  • Orders returned due to address errors may require additional shipping fees to be reshipped.

Damaged or Lost Packages

If your package arrives damaged or appears lost:

  • Contact us within 3 days of delivery (or expected delivery date)

  • Provide photos and tracking information where applicable

We will work with the carrier to assist in resolving the issue.

Questions Before Ordering?

If you have questions about shipping timelines, destinations, or order processing, we encourage you to contact us before placing your order—we’re happy to help.